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Postage and Packaging

Please note by placing an order you are agreeing to the terms and conditions set out on the website. Missing items and faulty goods must be informed to olifantjiekithelp@outlook,com within 7 days of receipt of the parcel. Please check kits fully when they arrive as the odd piece can go astray! Olifantjie will not be responsible for replacing missing items or damaged items after this period. 

Postage

Olifantjie use a total based shipping policy when charging for postage and packaging. Details of the way we calculate this can be found below.

Order to Northern Ireland are considered UK Mainland for the purposes of shipping 

Postage and Packing Charges:

please note areas with the following postcodes attract a surcharge with the courier and we will send via alternative mail and there may be additional charges applied which will need to be paid before we ship.

IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE

 

BT, IM, TR21-25

Mailand UK Charges below:

Orders £0.00 - £10.00 £2.00

Orders £10.01 - £30.00 £3.00

Orders £30.01 to £100 £5.00

Orders over £100 are free.

Please note we do try to be reasonable with postage charges, the cost of posting doesn't reflect the packing and boxes used or time packing, we absorb those into our product pricing, 

International Postage & Packaging (non UK Mainland)

Please note International orders are only available by prior arrangment with us please email olifantjie@outlook.com

 

 


Packaging

We try to look after the environment as much as possible, and to help with this, we may use reclaimed and recycled materials as much as possible, especially for large orders and packaged items.  Therefore larger items may not look as clean as a new parcel box, but it helps us to keep costs down for both ourselves and the customers, whilst helping to protect the Environment.

We would also recommend that customers re-use packaging where possible to further help protecting our Environment.


Dispatch Information

Orders will be dispatched within 7 working days of orders being placed, please allow a further 3 days to receive the items (small items will be sent 1st class) items sent via courier take approx 2 days. 


Final Terms

> We reserve the right to change the way we calculate our postage at any time.

> Due to postage being beyond our control customers should allow for an additional three days before raising a complaint of missing items.

 

By placing an order with us you agree to the terms and conditions set out above.


If you have any issues with any of the topics highlighted in our Postage & Packaging please  email olifantjie@outlook.com.

Thank you